This talk and workshop series helps teams understand how to build better user onboarding experiences for their products and services, and includes insights from my Better Onboarding book. This series has been featured at events like PUSH UX in Munich, An Event Apart in San Francisco, UX Fest in London, UX Australia, CPHUX in Denmark, and Button.
Want me to do this talk or workshop for your event? Reach out!
About the talk
A good onboarding experience welcomes new users and guides them from their current situations to lasting success. But it often gets reduced to a one-size-fits-all, front-loaded piece of instruction. This talk covers why teams need to move past front-loaded instruction and instead embrace guided interaction.
Key takeaways from the “Better Onboarding” talk:
- Understand what guided interaction is, and why it’s a better onboarding strategy than front-loaded instruction.
- Learn the basics about mapping user onboarding journeys.
- See how the baseline design of your product and its content creates a foundation for better onboarding.
The “Better Onboarding” talk is available in a 30 min, 45 min, or 1 hour format (not including Q&A). Contact me if you’re interested in having me give this talk.
About the workshop
The workshop, called “Better Onboarding Journeys,” provides strategies for designing user onboarding that guides new users from different situations to a destination of success. It suits UX designers, product managers, content strategists, startup founders, and anyone on a product team. The strategies are flexible to all stages of product maturity, from evolving the onboarding of an existing product to creating onboarding for a brand new one.
Through a mix of presentation and hands-on activities, participants learn how to:
- Define the start and end points of onboarding
- Map the actions that bridge people between those start and endpoints
- Break down each action so that teams can see how guidance can be applied to individual actions while still linking them to a broader journey.
The “Better Onboarding Journeys” workshop has been run virtually and in person, and runs in both a half day and full day format. Contact me if you’re interested!
