“New Users Matter Too” was a presentation series I created as part of First Time UX, my personal research project on onboarding design. I gave this talk in a variety of lengths, from 15 minutes to 60 minutes, and occasionally as a 90 minute workshop.
I’ve presented and run workshops on this topic at An Event Apart, Webdagene, SXSW, UX Australia, the Bentley University in San Francisco, Groupon, and Google.
Watch a video of the presentation from Webdagene 2015 and from An Event Apart, Orlando, 2016.