UX Australia Sketchnotes: “The One-Way Door”

At UX Australia, customer strategist Marie-Claire Grady kicked off her 10-minute talk “The One-Way Door to CX-Committed Executives” with a story about her grandmother. Her grandmother was a shopowner, and she made a commitment to walk through the front door every day so she could see of her shop what her customers would see of her shop. As Marie-Claire continues her presentation, this concept of needing executives to experience things exactly how their customers experience things becomes the key to improving any product’s or service’s experience.

UX Australia Sketchnotes: “Describing the Elephant”

Eric Reiss gave a rousing second day presentation at UX Australia 2014, complete with a performance of Australia’s “Waltzing Matilda.” In his talk “Describing the Elephant,” Reiss encouraged us to recognize that UX cannot be managed by a single person, and needs to be considered a collaborative, shared discipline. My sketchnotes follow.

Continue reading

UX Australia Sketchnotes: “Design at Scale”

GE design leader Greg Petroff kicked off UX Australia 2014 with an inspiring keynote. While he touched on the impact of his work with GE’s design system, he also spoke passionately about how the survival of design depends on its democratization. My sketchnotes from the keynote follow.

Continue reading

UX Australia Sketchnotes: “Syntheate Ideation”

This UX Australia 2014 talk by Sarah Lloyd delved into aspects of neuroscience and situations that affect creativity. Syntheate Ideation: Tools for Infinite Creativity breaks down the creative process into 5 steps with insights for each, such as how to help us create new connections and pathways in the brain (a key element of idea synthesis). My sketchnotes follow.

Continue reading

UX Australia Sketchnotes: “(Re)Framing”

The following sketchnotes were taken during Steve Baty‘s talk (Re)framing: The first step towards innovative ideas. This talk was given at UX Australia 2014 and discussed how the techniques used to frame problems can mean the difference between incremental improvements and bold new approaches.

Continue reading

3D Printing for Humanity’s Sake: Sketchnotes from SXSW V2V

Elliot Kotek of Not Impossible Labs gave a moving talk at this year’s V2V conference. In “3D Printing for Humanity’s Sake-Project Daniel 2.0″ he recounted the stories of an ALS patient who yearned to get back to graffiti art, and of Daniel, a double-amputee in the Sudan who didn’t want to be a burden on his family. In the case of Daniel, 3D printing not only brought him new prosthetic arms, but was a skill taught to his entire community so they could use it to take care of future needs. My sketchnotes follow.

Continue reading

From Design to De$ign: Sketchnotes from SxSW V2V

On the second day of SxSW’s startup-focused V2V conference in Las Vegas, audience members had the pleasure of hearing John Maeda (KPCB design partner, eBay Inc. design chair, RISD president & MIT professor) give the opening keynote. With background into design vs. art, he discussed design’s increased importance in the workplace now that it’s no longer enough for products just to be needed, but that they need to be loved. My sketchnotes follow.

Continue reading

Designing for Wearables: Sketchnotes from Google I/O

This session, held during the first day of Google I/O, focused purely on design principles and process for Android Wear and Google Glass.  A panel of 4 designers rotated through an in-depth presentation sharing their insights on topics ranging from voice input, contextual design and glanceable displays. This presentation also stood out as one with a strong resonant theme: The world is the experience.

Continue reading