“Onboarding for the long run” is a 1-hour presentation about designing onboarding not just for the first run, but for the long run. While designing onboarding for the long term can sound daunting, I break things down in this session to make the process more tenable. First, we’ll understand the different opportunities during which onboarding techniques are helpful across the customer journey. Then, I’ll show how having a diverse toolkit of onboarding methods helps users in different situations. I wrap up by walking through activities we can do with our teams to build onboarding for long-term benefit in our products.
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